Management Accounting Of British Airways - 1573 Words

Management Accounting of British Airways This report is produced to explain how management accounting can help to assist management of British Airways. This report includes how British airways began its operation, the various services it provides, competitors and how management accounting techniques help grow the organisation. This report focuses on background of the British Airways, company analysis, and cost analysis and how management accounting techniques can assist Management of British Airways. Background of the company British Airways Plc. (BA) is one of the largest airlines and also a flag carrier of United Kingdom. It serves more than 180 destinations and to 160 countries worldwide. It has always been considered as one of the leading airlines and is also known for its excellence, quality, full air and ground services (Corporate Responsibility, 2009).British Airways is the founding member of Oneworld airline alliance. In January 2011, it merged with Iberia of Spain to create International Airlines Group (IAG), the third largest airline group in terms of revenue. (Iairgroup.com, 2015) The fundamental assets of British Airways are its balanced of network of operation from London Airports. It offers innovative range of products and services from passenger services, engineering to cargo services. (Britishairways.com, 2009)The main objective of BA is to be the airline of choice for long journeys, delivering an outstanding service for customers. It aims to increase globalShow MoreRelatedBritish Airways1624 Words   |  7 PagesBRITISH AIRWAYS PLC INTRODUCTION In this report, I am going to be looking at British airways plc., how it began it operation its activities, the services it provides, its annual turnover, how it has grown over the few years, the comparison between its competitors and how management accounting can help it grow even better. This report will focus at a background of a chosen organisation, company analyses, cost structure strength and weakness and review it nature and how Management Accountant canRead MoreThe Airline Industry Value Chain Essay1739 Words   |  7 Pagescomprehensive passenger reservations, inventory control, fares, ticketing, and departure control functions (AirportTecnology.com 2006). This allows airlines to reduce their costs of wages and paper transactions, and maximize utilization. • Yield management Ââ€" this allows the airlines to compare their available seats against demand for particular flights to price the tickets accordingly. This has been particularly prevalent in recent years for airlines, particularly low cost carriers such as RyanairRead MoreHow Does Qatar Airways Develop Its Own Asset Tracking Program1327 Words   |  6 PagesAfter working for Qatar Airways in the Financial Accounting department and having experienced physical verifications of the inventory the organization held, I have noticed that it took the accountants and auditors, as well as the people working at the warehouse and hangar a very long time to perform the inventory checks and physical verifications. My proposal is that Qatar Airways develop its own asset tracking program as well as implementing Radio Frequency Identification, RFID technology on allRead MoreBritish Airways Valuation8265 Words   |  34 Pagesgovernment increases the interest rate to avoid inflation during p ast years. HM-Treasury in November 2003 forecasted the economy to grow by 2.6% form 2004 to 2005 and slow down marginally to 2.4% from 2006 to 2007. Section 1 Company Profile British Airways Plc (BA). The Group s principal activities are the operation of international and domestic scheduled and charter air services for the carriage of passengers, freight and mail and the provision of ancillary services. The Group s global allianceRead MoreBritish Airwayss Environment1605 Words   |  7 Pages1.0 Introduction British Airways (BA) is the UK’s largest international scheduled airline, operating international and domestic scheduled and charter air services for the carriage of passengers, freight and mail and the provision of ancillary services. The airline flies to over 550 destinations globally and is considered to be a leader in the industry. In order to profitably satisfy customer needs, an organisation must understand its external and internal situation including the customer, theRead MoreUnit 2 Managing Financial Resources and Decisions6487 Words   |  26 Pagesover normally 3-5 years Provide expertise and industry knowledge Large amounts can be raised without security Disadvantages/costs: Venture Capitalist will require a large equity stake in the business to compensate for the risk they are taking Management decisions will not always be your own The ROI will be expected to be higher than normal shareholders Time Costs - Long difficult process to secure the investment Pressure – need to perform to give the ROI expected Bank Finance Options OverdraftRead MoreFinancial Statements We See Nowadays Have Gone Through1506 Words   |  7 Pagesstandard covered on how the company should treats provisions, contingent liabilities and contingent assets in accounts. Although, the IAS 37 may lead to a high volatility in retained earnings which resulted in the increasing in the usage of creative accounting unless the standard follows the prudence concept. Hence, in this essay, there will be discussions on the relationship between IAS 37 and prudence concept as well as the increasing in volatility in earnings that might lead by the IAS 37. GenerallyRead MoreTo What Extent Does Restructuring Transform Corporate Market and Financial Performance?2139 Words   |  9 Pagesfinancial performance. It will focus on financial, portfolio and organisational restructuring and more specifically the following restructuring actions: mergers and acquisition and outsourcing and off-shoring. In addition Marks and Spencer and British Airways would be used interchangeably as extended examples to further illustrate stated points. Restructuring actions usually occur to revive failing businesses. By delayering or merging with another business firms are likely to become more competitiveRead MoreCorporate Strategy for British Airways Essay5783 Words   |  24 PagesIntroduction British Airways PLC Flying an extensive route network of more than 300 different destinations in more than 70 countries, with nearly 250 aircrafts in service, British Airways is today the largest airline in the UK and the leader in terms of transatlantic flights globally. They are a group mainly based in Heathrow Airport, London Gatwick and Manchester, where they operate international domestic scheduled air services for carriage of passengers, freight mail. In addition, British AirwaysRead MoreSocioeconomic Status in Brazil42043 Words   |  169 PagesBritish Airways Plc Annual Report and Accounts Year ended 31 December 2012 Company registration number: 1777777 This page has been intentionally left blank Contents Officers and professional advisers 1 Business review and Directors’ report Business review Management review Financial review Internal controls and risk management Directors’ report 2 5 8 12 Directors’ responsibilities statement in relation to the financial statements 14 Independent auditors’ report 15

Competitive Advantage of Store Design and Customer...

COMPETITIVE ADVANTAGE OF STORE DESIGN AND CUSTOMER HANDLING IN RETAIL STORE DESIGN Good design creates the vital difference in today s competitive marketplace. Successful companies use design as a powerful tool in their marketing strategy by making better products and building a strong retail identity. Design creates a better environment at the workplace and projects the organizational image. Good design offers many benefits - a vastly improved quality; a defined statement of identity; an optimizing of resources. Good design creates products that look good, work well, last long and are affordable. Today s market leading products, however, have to make the consumer feel good too. They must possess that indefinable quality that†¦show more content†¦If the customer is frustrated and complaining, expect the tone of his or her message to be angry and confrontational. That doesn t mean you should be. Respect your frustrated customers and reply to them in an empathetic tone. But don t stop there. If you haven t received a reply, follow up with the customer to make sure that you have addressed his or her concerns. This additional email will show the complaining customer that you re willing to come to a mutually agreeable solution to the problem. If a customer sees that you re willing to work with him or her, this will go a long way in resolving the issue. Just remember that every complaint, no matter how illogical, should receive a reply. Your best efforts could turn a complaining customer into one of your best. Remember that good service is essential and is a promise you make to your customer. So don t make any promises you can t keep. A company may attempt to differentiate itself from its competition through the provision of better customer service. The consistent delivery of superior service requires the careful design and execution of a whole system of activities that includes people, technology, and processes; although, the rewards will include impro ved revenue from customers that are impressed with the service provided. The relation should not be only a buyer seller-relation but beyond. Real customer service is emotional labor. You have to dance between being truly empathetic to a frustrated customer sShow MoreRelatedSwot Analysis : Omni Channel1298 Words   |  6 Pages The retail world has evolved at extraordinary levels over the past decade. Shifting trends in market behavior have driven the industry to adopt omni-channel as a fundamental business practice, view the customer through the lens of lifetime value rather than transactional value and satisfy customer demands for increased value and service in each purchase while still obtaining the most competitive cost. As these new principals have influenced the transformation of the retail industry, the supplyRead MoreZar Fast Fashion : Resource Based View1502 Words   |  7 Pagesdefined that the RBV is a model that points out resources as main role to superior firm performance; â€Å"If a resource exhibits VRIO attributes, the resource enables the firm to gain and sustain competitive advantage†. However, according to Grant Marah (2013:116), â€Å"individual resources do not confer competitive advantages; they must work together to create capabilities†. In general, RBV has a major impact on strategy within the flux of current fast – moving world. ZARA is a hottest retailer in the fastRead MoreWal Mart : The Largest Retail Store Of The World1268 Words   |  6 PagesWal-Mart Stores Inc. is regarded as the largest retail store in the world. Since its founding in October 31, 1969, it has been involved in retail operation, in various parts of the world (Wal-Mart, 2015). The company operates in three segments, which comprise Wal-Mart US, Wal-Mart International, and Sam s Club. Notably, Wal-Mart Canada works both in the international division and the company Sam s Club. It was established in 1994 through the acquisition of the 122 Canadian leases of Woolco. InRead MoreIKEA SWOT Analysis998 Words   |  4 PagesWeaknesses 1. Customer knowledge 2. Constantly using innovations to drive costs down 3. Supply chain integration 4. Brand reputation and market presence 5. Diversified product portfolio 1. Negative publicity 2. Decreasing quality 3. Standard products Opportunities Threats 1. Further expansion into developing economies 2. Growing online sales 3. Expansion to growing grocery market 1. Intensifying competition 2. Growth of average consumer income 1. Customer knowledge.  One of the key competitive advantagesRead MoreWalmart, The Largest Public Service Company1342 Words   |  6 PagesStates. It is the largest public service company in the world. Just to give you an idea about the size of its operations, if Walmart was a country, it would have been the 25th biggest economy in the world. As of 2016, Walmart has more than 11,200 stores across 27 countries and by the end of 3rd quarter of 2015 had $15 Billion worth of Inventories. Walmart was founded in the year 1962 in Bentonville, Arkansas by Mr. Sam Walton. In its maiden year of operations, the company garnered revenues of $700Read MoreI will attempt to outline below the key issues whether or not a multinational company is able to1300 Words   |  6 PagesI will attempt to outline below the key issues whether or not a multinational company is able to maximise its competitive advantage by controlling its own supply chain. Introduction There are many multinational companies which operate on such a high level worldwide such as Walmart, a multinational company is basically a corporation that is known to be registered in more than one country or that functions in different operations within a couple of countries. Multinational companies may consist ofRead MoreCustomer Centric Organization Of Fast Vision Products And Services1658 Words   |  7 Pagesone-hour service, the broad range of brand selection and the great customer experience in their stores. Clients can, thus, be served within an hour through a lab consultation where a customer can choose eyeglasses that meet their most needs. The firm surpasses competitors through offering the latest brands with customized payment plans such as flexible credit offers at their Optometric service shops. They provide excellent customer service experience in their on-site labs where personal consultantsRead MoreA New Business Adventure Of Fice Supply Industry1083 Words   |à ‚  5 PagesStaples was founded by two gentlemen, Tom Stemberg and Leo Kahn that were ready to start a new business adventure in the office supply industry. Both men had worked in the retail industry, and was open to building a company with a design twist of â€Å"Toys R Us†, which would be a business model structure into an office chain supply company that would service smaller business owner. According to Alan (2009) the business idea was created by Tom Stemberg from the concept being able to supply consumer withRead MoreExperience and Comments of this course1659 Words   |  7 PagesCommonwealth Bank Australia Striving for customer service excellence through open-plan banking â€Å" A revolution in the way we conduct business; staff find the Vertera teller cash recycler has enabled them to get closer to and interact with our customers. † Brian Moseley General Manager for Distribution CBA Determined to be differ Background Commonwealth Bank Australia (CBA) is the largest Retail Bank in Australia with over 1000 branches and a household deposits market shareRead MoreCustomer Orientation Of Airport Service Quality949 Words   |  4 Pagesproblem is that service quality in an airport declines when the airport has reached its design peak hour or even exceeded it. This simply means the airport cannot handle the amount of passengers it has thus customer satisfaction decreases. Today s air travelers have meaningful choices among airports and there is an increasing urgency among airport marketers to differentiate themselves by meeting the needs of customers better than the competition. While passengers perception of airport service quality

What is the relationship between personality and health Free Essays

string(40) " impatient but also type B personality\." Introduction In order to evaluate the research conducted by Friedman and Rosenman, it is important to understand the relationship between personality and health. In a study of health and illness by Bury (2005), health is an incredible riddle and hard to define but simple to spot. However, in management of health promotion and developing healthy organisation and community written by Simnett (1995) says that health approval is sunshade expression for a very wide range of performances that improve good health and well-being and put a stop to ill health. We will write a custom essay sample on What is the relationship between personality and health? or any similar topic only for you Order Now On the other hand, personality is define as psychologies with the aim of recognizing the uniqueness in human characters and understanding people’s differences in organisation (Buchannan and Huczynski, 2010). Although, the researcher suggests that personality and health seems to be link in a way particularly relevant to organisational behaviour. However, this essay will critically evaluate the relationship between personality and health in organisation and discuss the behavioural syndromes that measures stress level in organisation. Furthermore, evaluate type A personality and B personality and also discuss how the stress levels would differ amongst the two types of personality. It would also analyse the factors and trait of the personality and suggest reasons on how these factors relate to levels of stress taken upon an individual in organisation. In addition, a discussion of the strategies management that should be used to sustain the employee stress levels and conclude. One of the main links between personality and health involves health quality base on what individuals do. The research carried out by Friedman and Rosenman, 1974 in (Buchannan and Huczynski, 2010) shows that smoking and alcohol are relate to a number of personality behaviours such as, disobedience, ferociousness, estrangement, impulsivity, and low confidence. However, those individuals with such specific personality take bigger risk with their health and could die early. For example, it is nature and social predicament at early days that lead to drinking alcohol, smoking cigarettes and other drugs mistreatment in adolescent years (Cooley, 2009). Consequently, the rate of health inconvenience and premature death has increased significantly because of smoking and drinking alcohol. In contrast, personality has been long considering major intermediary/moderator of stress in organisational behaviour (Antoniou and Cooper, 2005). In addition, stress is a prototype of emotional states and ph ysiological reaction taking place in response to difficulty from within or outer surface of organisation (Blonna, 2010). However, world health organisation (1992) defines behaviours syndrome as a different between people or individual in organisation. Although, the syndromes that assess the stress levels are frontal lobe syndromes that follow skull shock which adequately split in the direction of losing consciousness that include a number of different symptoms such as annoyance, vertigo, (normally lack the characteristic of true dizziness), tiredness, bad temper, and complexity. These symptoms might be accompanies by emotion of sadness or anxiety resulting from loss of self-esteem and fear of permanent brain damage in persons in organisation (World Health Organisation, 1992). One of the strongest arguments against Friedman and Rosenman theories are the difference between type A and B personality. However, Friedman and Rosenman (1974) argued that everybody on earth has unrelated and distinctive personality. In addition, they said that each individual could be placed into one of the two personality types such as type A personality or type B personality. The Type B personality is the median. It is the normal person. They are at most times quiet and composed. It takes a lot to annoy them. They are hardly overstressed, and when feeling pressure they lean to be positive than negative. It is clearly that Type B persons do not mind driving behind an unhurried car. They do not care too much if the queue is long at the grocery store. Their velocity is calm and they are not in a rush to get things done. Type B people are patient (Friedman and Rosenman, 1974). They also state that type A personality were three times more likely to experience heart infection than ty pe B personalities. Typical type A thrives on extended hours, large amounts of work and fixed deadlines. These are together and organisationally useful quality, as competitiveness and a high need for success. Moreover, those who are type A personality may not be able to relax extensively, stand back from multifaceted difficulty to make an efficient and comprehensive analysis, and need the tolerance and comfortable style required in some administrative positions. Furthermore, problem lies in the fact that their intolerance and aggression can increase the stress levels in those who have to work with them. For instance, a type A personality can emerge to have many venerable facets, but these behaviour syndromes can be dysfunctional for the entity, and for others. However, Friedman and Schustack, (2009:pp391) states that â€Å"the struggle of Type A person is most likely to be the one of a â€Å"choleric†, angry against the arbitrary controls of his or her job or life. Such a p erson will also have generally interpersonal relations†. However, there is currently high-quality confirmation that person who guide aggressive, resentfully, ready for action and ambitious lives are more likely to experience heart infection at the age of 45 than type B personality. In disagreeing with Friedman and Rosenman theories which suggest that Type B personality cannot easily get annoy and also that type A personality were three times more likely to suffer heart disease than type B, not all the type A persons suffer heart disease. For example, most people are type B, but they are not competitive, stressful, worried and hard to annoy, but have heart disease due to smoking or drinking alcohol or accident. According to Schill (2008) argue that, the type B personality loves social gathering, meeting with people, trek and be part of the groups and is often the centre of concentration. They love enthusiasm and are often impatient and difficult because of being a fattening ty pe of personality. However, not only the type A personality is impatient but also type B personality. You read "What is the relationship between personality and health?" in category "Essay examples" In addition, some persons can be both type A and B at the same time, it is irrelevant whether type A and B are related, what matters is that one person can become both type of personality. Moreover, many researchers argue that, is not only two-type of personality. A personality type is very broad and many, for example, type C and D personalities. According to Carbonell (2008) state that, type C personality is a person with cautious, competed, careful, compliant, contemplative and calculating. In clinical psychology and heart disease, written by (Molinari, Compare, and Parati, 2006) shows that, D personality type is an individual who feel anxious, unhappy, worry and have pessimistic vision of life and they can easily get irritated The big five personality traitsThe characters Neuroticismemotional instability, tend to be stressed, anxious, worrisome, restless and changeable, Openness(Nightmare, aesthetics, emotion, performance, information and values) Conscientiousness(Capability, command, dutifulness, and success determined, self-control, and reflection) Extraversionsociability, ferociousness, action, excitement-seeking, optimistic emotion Agreeableconviction, honesty, unselfishness, disobedience, humility, and caring, mindedness One of the major factors in personality traits, which relate to stress level upon individual, is neuroticism. According to Eysenck in wood (1985), neuroticism are people who are highly measured on emotional instability, tend to be stressed, anxious, worrisome, restless and changeable, while those who are low in neuroticism tend to be relaxed, stay peaceful, displeasure and stable. However, other researchers analyse openness, conscientiousness, extraversion and agreeable. However, openness is one of the factors of personality traits, which indicate how open-minded a person is. There are six characters describing openness such as dream, aesthetics, emotion, performance, information and values sprint on a variety commencing traveller at one tremendous to â€Å"preserver† at the previous. The traveller (Openness+) traits are helpful for hypothetical scientists, architects, entrepreneurs, artists and modify agents. The preserver on the other hand, which is (Openness-) traits are useful for plan managers, practical scientists, theatre performers, and sponsorship managers (Costa, 1943, McCrae, 1949 in Buchannan and Huczynski, 2010). Furthermore, conscientiousness is also one of the personality traits that have traits such as capability, command, dutifulness, success determined, self-control, and reflection sprint from determined to flexible determined conscientiousness plus traits which are useful for leaders, senior executives and other high achievers, while flexible conscientiousness minus traits are useful for researchers, detectives and management consultant. While on the other hand, extraversion is part of personality traits that relate to human behaviours. The characters related to extraversion are sociability, ferociousness, action, excitement-seeking, and optimistic emotion. Lucas et al, (2000) in comprehensive handbook of personality and psychopathology written by Thomas, (2006) state that extraverts and hospitality are consequences of satisfying pe ople in organisation. They also argued that extraverts have tendency in the direction of antagonism and power in organisational behaviour. Therefore, social behaviours in organisation are a means of satisfying the need of rewarding personality in organisation. Agreeableness is referring to human being capability to get along among other people in organisation. Agreeableness causes a number of people to become moderate, helpful, pardoning, and considerate and good nature in their communication with other people in the workplace (Griffin, 2008). He also argued that highly agreeable persons would have a superior working relationship with other colleague, contributory and sophisticated manager in organisation than those with less agreeableness. It is clear that those with high agreeable behaviour will not have fastidious good working relationship with internal and external persons in organisation (Costa and McCrae, 1992). The reason why the five big factors of personality traits relates to stress level in organisational and individual is that it contains several factors of symptoms personality traits. For example, neuroticism is one of the factors that have negative emotional unstableness, which connects to introvert-neurotic and extravert-neurotic. Introvert-neuroticism has eight characters, which are calmness, unsociable, shyness, unenthusiastic, serious, inflexible, nervous and unstable. While extravert-neurotic have eight characters as well such as aggressive, restless, quick-tempered, excitable, changeable, impulsive, optimistic and active (Costa, 1943, McCrae, 1949 in Buchannan and Huczynski, 2010). One of the main reasons for management strategies is to reduce the stress levels on employees. Lehrer, et al, (2007) define stress management as a set of techniques used to help an individual to cope more effectively with difficult situation in order for them to feel good emotionally, improve behavioural skills and to enhance the feeling of the organisation. However, Cunningham (2000), states that stress management is define as interventions design to reduce the impact of stressors in workplace. Greenberg and Baron (2008) argued that pressure stems from many diverse factors and circumstances with the intention of eliminating it entirely from our lives. However, they state that organisations or companies still have many things to do in order to help reduce the stress level on employees. They also said that you can manage your own stress by using your time wisely, social support, eat a healthy diet and be physically fit, relax and meditation, get a good night’s sleep and avoid i nappropriate self-talk. It is quite accepte for them to bring in different organized programs to help employees reduce and stop the stress levels. The reasons for these assumption is to help the employees minimize the adverse reactions to stress, so that they will be better, present, and consequently more industrious on the work which in return have positive effects on the foundation line of the organisations. It is clear that many companies in the world today have professionals in each program design to help manage the stress level of employee. The systematic programs designed to reduce the stress on employees are stress management programs, wellness programs and presents programs. That is to say, that the systematic programs designed for management is helpful to reduce the stress level on employees. In conclusion, types A personality seem to have link with behavioural syndrome than type B. it also increase an individual stress levels in organisation. However, much research has be conduct by different psychologies with different types of personalities; argue that is not only type A and B personality, but also type C and D personality. It is hard to conclude personality type with accuracy, For example, Schill (2008) argue that type B personality is impatient while the research conduct by Friedman and Rosenman 1974 in (Buchannan and Huczyski, 2010) state that B personality are patient. Not clear which part of personality types that cause stress level in organisation and individual. The correlation data-cannot assume causal link between the variables. In order to improve Friedman and Rosenman research there is a need to identify other types of personality and eliminate stress. References Antoniou G, A and Cooper L C. (2005). Research companion to organisational health psychology. United Kingdom. Edward Elgar Blonna, R. (2010). Stress less live more. USA. New harbinger Bury, M. (2005). Health and illness. Cambridge. Polity Buchanan A, D and Huczyski A, A. (2010). Organisational behaviour. England. Pearson Education Cunningham B, J. (2000). The stress management sourcebook. New York. McGraw-hill Cooley H, C. (2009). Human nature and the social order: seventh edition. New York. Transaction Costa P and McCrae R, R. (1992). NEO PI-R: professional manual. Odessa, Florida. Psychological assessment resources Friedman M, and Rosenman R, F. (1947). Type A behaviour and your heart. New York. Knopf Griffin W, R. (2008). Fundamentals of management. U.S.A. Houghton Miffin Greenberg J, and Baron A, R. (2008). Behaviour in organisations: ninth edition. New Jersey. Pearson Education Lehrer M, P. Woolfolk L, R and Sime E, W. (2007). Principle and practice of stress management. New York. Guilford press Molinari E Compare A and Parati G. (2006).clinical psychology and heart disease. Italy. Springer-verlag Simenett I. (1995). Managing health promotion: developing health organisations and communities. New York. John Wiley sons Schill B. (2008). Stalking darkness. U.S.A. Brian A schill Thomas C, J. (2006). Comprehensive handbook of personality and psychopathology. Canada. John Wiley sons World Health Organisation. (1992). The ICD-10 classification of mental and behavioural disorders: clinical. Switzerland. World Health Organisations Wood C. (1985: pp12). New scientist. The healthy neurotic. 105, 1442. 7 February How to cite What is the relationship between personality and health?, Essay examples